- Do you take a cut of the orders?
- No, and there is no technical route by which we could. Customers pay into your Stripe account directly, you are the merchant of record, and the money does not pass through us for a second. We invoice you a fixed amount and that is the entire commercial relationship.
- Does the price go up as we sell more?
- No. It is $59 a month at eighty thousand a year and $59 a month at eight hundred thousand, and it does not move with the number of quotes you send. The two common ways of billing this trade — a percentage of the order and a charge per quote — both bill you for trying to sell, which is a strange thing to charge for.
- Our prices are complicated. Half the time we quote by hand anyway.
- Then say so on the site and let the customer build the order without a price on it — you can run any menu as an enquiry, as a quote you send back, or as an order they pay for on the spot, and you can mix the three. What you get either way is a request that already says what they want, for how many, on what date, instead of “tell us about your event”.
- What about sales tax? It is different in every state.
- It is three separate questions and we ask all three: whether prepared food is taxed, whether delivery is taxed, and whether a mandatory service charge is taxed. Set them once and every line of every quote follows. We are not your accountant, and the answers are yours to confirm — but the site will not quietly get it wrong on one line and right on another.
- Is the service charge a tip?
- Not unless you say it is, and the site keeps them as two different lines with two different explanations. Several states are explicit that a mandatory service charge belongs to the business rather than the staff, and a customer who is not told which is which will assume the wrong one. This is the single most common way a caterer ends up in an argument on the day.
- What happens when the headcount changes?
- It always does. You set a guarantee date — counted in working days before the event, so a Saturday wedding does not have a Sunday deadline — and the site chases the final number until it has it. After that date the count can go up but not down, and you bill the greater of what was guaranteed and what was served.
- Allergies. How much of that is on us?
- All of it, and that does not change. What the site does is make it a marked field on each dish rather than a sentence typed in a notes box, so a customer filtering for shellfish sees a menu with the shellfish gone, and the order carries the allergy through to the kitchen sheet. A dish you have not marked is never shown as safe.
- Can you move our menu across from what we use now?
- The menu, yes — that is the demo, and it exists before we talk. Past orders and quotes in another system stay where they are; we are not going to promise a migration we have not built, because moving records is the thing that goes wrong quietly.
- What happens if I stop paying?
- The website stops being served and your data exports to CSV. The domain and the Stripe account are yours and are untouched, because they were never ours. You point the domain somewhere else and nothing of yours moves.
- How long until it is live?
- The demo already exists before we contact you. From your first reply, live usually takes a few days — most of which is waiting on the domain and on Stripe verifying you, neither of which we can do for you.